Customer Service

Custom Orders

We are happy to accommodate your custom floral arrangement order requests. You may select from a variety of flower types, natural elements, colors, sizes and container options. If you can dream it, we can build it! Please contact us for more information.

How to Order

To see a larger picture of the item you are interested in, click the item photo or the item title. When you are ready to place your order, select the applicable product options, such as color, and click the "add to cart" button. You will be given an area to enter your billing and shipping addresses. After you have added your items to the shopping cart and click on the checkout button, you will be prompted to review your order and shipping information. At this time, please make sure everything is correct before you process your order and payment. When everything is completed, you will receive an automated order confirmation by email.

If you make a mistake on your order, please contact us immediately. Many times we ship as soon as we get an order. Once the order has been processed, we cannot stop the shipping process.

Payment

We accept Paypal, Visa, Master Card, American Express and Discover.

Your payment details are entered on the Paypal site. This means that your credit card transactions are completely safe. We do not store your credit card details anywhere on our site.

Shipping

Shipments take about 4-10 business days by USPS. Shipping and handling fees apply to every order and are shown during the order process. Shipping areas include the United States only.

1. Most orders are shipped within 72-hours after purchase, except Saturdays, Sundays and holidays.

2. We do not ship to P.O. Boxes or FPO/APO addresses

3. 2nd Day Air packages are delivered by the end of the second business day, and are not delivered on weekends.

4. All 2nd day shipping orders placed will be shipped the next business day.

Will Pick-up Orders

If you live in the Chicago area and would like to pick up your order, you may do so by selecting the Will Pick-up shipping option. You will not be charged any shipping fees, and your order will be waiting for you at our store. You will receive a confirmation e-mail when your merchandise is ready.

101 W. Van Emmon
Yorkville, IL 60560
630-882-6980

International Shipping

Sorry, at this time, we only ship within the United States.

Sales Tax

All Illinois residents are required to pay sales tax on products purchased through our Web site.

Return Policy

If you're not completely satisfied with our products for any reason, you may return it within 10-days from the date of delivery. All returned products must be in original selling condition and include original packaging and tags, or no refund will be granted. As soon as we receive the returned product, we'll refund you the total cost of the product less shipping and handling. Refunds will be credited to your credit card account within 30 days of receipt.

When returning a product, you must include your original order invoice (or a copy of the email statement) along with your name, address and contact information to the address below:

Vignettes Online Returns
101 W. Van Emmon St.
Yorkville, IL 60560